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Reservations must be done by Internet via e-mail or Fax as you prefer and addressed to our Inbound Department in Santiago de Chile:

CALL CENTER CHIRAK: 800-10 42 42
Alternative Lines: (56)(2) 244 41 41
Fax: (56)(2) 244 42 42
E-mail: marketing@chirak.cl
E-mail: reservations@chirak.cl

Your quotations, reservations and/or information requests will be answered as son as possible via Fax or E-mail with prices and details about the services. We recommend you to use the Services Codes indicated in front of each service or excursion in the Tariff. This code will help us to treat your request in a quickest and safest way.

The cancellation of a reservation already confirmed by us will be charged US$ 5.00 in general.

This penalty will rise at US$ 25.00 if the cancellation was made with less than a week before the arrival of the passengers.

Also, if the cancellation is made within 48 hours before the arrival of the passengers, US$ 25.00 for one night of "No-Show" will be added to the penalty previously cited.

Only one modification per reservation will be allowed and will be charged US$ 10.00 each one.

In some cases, we will require a total pre-payment of the services to guarantee you an effective confirmation.

Once your reservation confirmed, the company selling the services should print a voucher addressed to CHIRAK TOUR OPERATOR, with the detail of all the services purchased. Passengers must present the vouchers to the person welcoming them in the airport, asking for the identification of the CHIRAK guides.

In the case of services not requiring an Airport Transfer, the passenger must call to the Chirak Call Center.

We strongly recommend that your passengers keep with them at any time our 24h/7 assistance telephone number in case of emergency or any preoccupation or information request.

All payments should be done in US dollars or by check emitted by an american account and received before the arrival of all passengers by courrier or through bank transference at:

NAME: CHIRAK TOUR OPERADOR S.A
ADRESS: AVDA. 11 DE SEPTIEMBRE 1881, OFICINA 1222, COMUNA PROVIDENCIA, PAIS CHILE.
ACCOUNT NUMBER: 051-00-02876-1
BANK: SANTANDER SANTIAGO - SUCURSAL PROVIDENCIA
SWIFT BANCO: BSCHCLRM

Applications for returns of services not used must arrive at our office in a maximum of 30 days after the final day of the excursion, after we have confirmed that the services were not used, a prompt refund will be given.

In some cases, refunds will be subject to certain administrative and cancellation charges.

For reasons of weather conditions, security, natural disasters, earthquakes, acts of war and terrorism, major forces or any other act out of our control, we reserve the right to modify the itineraries pre-determined or suspend the services with no refund applicable.

Children between the ages of 3 and 11 years old are subject to pay the same prices for the chosen services. Depending on the hotel (refer to the hotel charges section), children under the age of 3 can share rooms with their parents free of charge as well as avoid charges for land services.

All entrances to museums, airline tickets, shows, National Parks tickets and meals are included only as they are outlines in each tour description.

One piece of luggage and one carry on piece are allowed. For any additional luggage should be specified at the reservation.
All tips for the luggage carriers at the airport and hotel are included only when stated in the program description.

All of our services are lead by bilingual guides (Spanish-English) who are specialized in their field.
If a guide who speaks another language is needed, the client must include this information when the reservation is made and is subject to a charge that will be confirmed at the same time of the confirmation.

In all of our transfers and excursions the passengers will be driven in mini vans up to 10 passengers or CHIRAK buses in case of groups. Under special request the services can be provided in a private automobile.
All of our vehicles are completely equipped for the comfort and safety of the passengers with audio Equipment, video equipment, air conditioning, heating, communication equipment, cellular phone, emergency insurance, luggage storage compartment, seatbelts, music, etc.

The private excursions operate daily, from any hotel that appears in our tariff guide, with specialized guides in: Spanish, English, French, German, and Italian, depending on the number of passengers the services may be provided in mini vans or buses property of the company.

These excursions are shared with guarantee departures with a minimum 1 passenger, operating on specific days and hours that are detailed in our service manual, with specialized guides in English and Spanish simultaneously, depending on the number of passengers services may be done in mini vans or buses property of the company.

TOUR OPERATOR, reserves the right to modify any service in order to assure the safety and comfort of its clients.

TOUR OPERATOR, claims to act only as mediators between the passengers and hotels or business that are providing the services, freeing itself of any responsibility, regarding topics between the service provided and the client.

The organizer will not be responsible for accidents, damages, or prejudices incurred under circumstances such as wars, strikes, earthquakes, or any other human or natural act that is out of our control .